Frequently Asked Questions

Softmeet uses standard Google notifications services, to push notifiactions to your device (Tablet or Mobile Phone).

To enable alerts when notifications are pushed through:

  • Go to Settings
  • Slide the toggle button to the right to enable Call Ringing and Alerts.

Notifications on softmeet are always running in the background to keep you alerted.

Do not worry about the standard battery warning message - we can assure you softmeet does not drain your battery.

If you do not see the enable background activity option that means you have already done it.

How do I make a group chat

Click the blue floating chat icon on the Chat screen:

press and click on New Group option,

give it a name

choose some participants (contacts) to add to the group.

Group owners and admins

As a chat group owner you have control of the group and can add or remove users.

You can give admin privilege to certain members of the group chat - just long press their name and select to make them admin.

You can also delete the whole group chat if and when you decide.

How do we join groups?

You must create a group chat or be added to a group chat by an owner or admin.

How Make a video call

  • Open the individual chat with the contact you’d like to call.
  • Click the call icon then select video icon.
  • During the call, you can mute or unmute your microphone by clicking the Microphone icon or turn your camera off or on by clicking the Camera icon. To end a call, click End call.

Answer a video call

  • If you receive an incoming call, you can click:
  • Accept to accept the call.
  • Decline to decline the call.

Softmeet is designed to never collect or store any sensitive or personal information. softmeet messages cannot be accessed by us or other third parties because they are always end-to-end encrypted, private, and secure.

Messages are secure

All personal messages in softmeet are secure using end-to-end encryption.

End-to-end encryption ensures only you and the person you are communicating with can read what is sent, and nobody in between, not even softmeet.

This is because with end-to-end encryption, your messages are secured with a lock, and only the person receiving your message and you have the special key needed to unlock and read the messages.

This happens automatically - there is no need to turn on any setting.

softmeet data collection

softmeet does not collect or store any personal data about you, other than your phone number which you need to register and verify in order to use softmeet.

softmeet does collect anonymous information about your smartphone device to help us improve delivery of our services.

Contacts

You have the choice to allow softmeet to discover which contacts in your phone address book are softmeet users.

Information from the contacts on your device may be securely transmitted to the softmeet server in order to determine which of your contacts are registered.

softmeet does not permanently store your contacts information on our servers.

No data sharing

softmeet does not share any of your data with third party companies or Big Tech like Google, Facebook etc., ever.

softmeet does not share data about your contacts, ever.

softmeet does not try to track you across other websites or profile your activity for ad targeting.

You are in control

We want to make sure you know what is happening with your messages.

If you don’t want to receive messages from a person, you can always block them directly from the chat or delete them from your contact list.

Just long press on a chat or contact and select the option in the pop-up menu to do this.

You can read the full softmeet Terms and Privacy Policy here.

There are unknown people inviting me, is this softmeet not secured?

softmeet is 100% secure and all messages are encrypted. Any person that has the softmeet can invite anyone else to join the app. We at softmeet do not retain or share any user information.

Why am I receiving the softmeet SMS verification pin?

softmeet will NEVER spam you with SMS's. This usually happens when someone also unknown to us (mistakenly) enters the wrong number when registering on softmeet and the verification SMS is sent directly to the number entered when registering on softmeet. However rest assured, nothing will happen to your personal data as they do not have the pin and they are not using the correct number, your data is safe!

How do I check my profile?

Click on Menu (three dots) on the top right-hand side of your screen. Select my profile. Tap “EDIT” to change your profile name or status message. Tap your profile picture to change it.

How do I post my profile picture?

Select “My Profile” in the bottom navigation bar then tap the profile picture icon to add your picture.

How do I change my name on softmeet?

Select “My Profile” in the bottom navigation bar then tap “EDIT”.

YOUR STATUS

softmeet statuses are finally here!

Here are some cool softmeet status features:

Status updates from your contacts will be shown below your status update.

You can navigate to your profile while in the the status tab.

You can upload unlimited #Dataless text status in one go by selecting the (+) button while updating your status

Pictures and video updates are not #Dataless

If you have no data and your contacts have uploaded a picture/ video status, you will not be able to see their status, instead you will see a blank picture.

Once you upload your status, it will be available for 24 hours.

You can change and customise the background and the text colour of your status.

You can also reply to your contacts status updates.

To refresh status, drag/swipe down on the status area.

You have the choice to allow softmeet to discover which contacts in your phone address book are softmeet users.

Information from the contacts on your device may be securely transmitted to the softmeet server in order to determine which of your contacts are registered.

softmeet does not permanently store your contacts information on our servers.

No data sharing

softmeet does not share any of your data with third party companies or Big Tech like Google, Facebook etc., ever.

softmeet does not share data about your contacts, ever.

softmeet does not try to track you across other websites or profile your activity for ad targeting.

You are in control

We want to make sure you know what is happening with your messages.

If you don’t want to receive messages from a person, you can always block them directly from the chat or delete them from your contact list.

Just long press on a chat or contact and select the option in the pop-up menu to do this.

You can read the full softmeet Terms and Privacy Policy here.

There are unknown people inviting me, is this softmeet not secured?

softmeet is 100% secure and all messages are encrypted. Any person that has the softmeet can invite anyone else to join the app. We at softmeet do not retain or share any user information.

Why am I receiving the softmeet SMS verification pin?

softmeet will NEVER spam you with SMS's. This usually happens when someone also unknown to us (mistakenly) enters the wrong number when registering on softmeet and the verification SMS is sent directly to the number entered when registering on softmeet. However rest assured, nothing will happen to your personal data as they do not have the pin and they are not using the correct number, your data is safe!

BACKUP AND RESTORE

Please note that softmeet iOS does not have the Backup & Restore feature yet, we are Working on it. We appreciate your patience 🙏🏽

It is great to remember some special chats or to pickup from where you left off, but not so great if we delete them by accident or change phones. The Backup function allows you to Create backup and to Restore your chats that can be saved on your phone's internal storage, but you can also choose to have it stored on your phone's external memory, or even share it to your cloud storage for backup.

If you do not backup your chats and uninstall or clear all app data, you will not be able to get your old chats back.

If you change your number and register again on softmeet again with a different number, you will not be able to get back old chat history that belonged to a different softmeet account.

Here is how to create your backup:

Click on the three vertical dots next to search icon and select Backup

select Create backup and enter a pin to secure your backup.

Pay-bills:

ELECTRICITY

Why haven’t I received my token?

There are various reasons that could be causing the delay in your tokens being sent, ranging from municipal issues to network challenges. Kindly contact our Online Support so that one of our professional consultants can assist you in getting your token(s)

Can an electricity token be reversed?

Unfortunately, we are not able to reverse your token.

Prepaid electricity tokens are issued on a specific meter number and can only be redeemed on that meter. However, even though Prepaid24 cannot reverse your token, you can contact your municipality directly, they may be able to assist you if you haven’t yet redeemed the token.

Under which municipality does my meter fall?

We can quickly find out for you!

Kindly contact our Online Support and provide us with your meter number so that we can determine the supplier/municipality of your meter, we’ll gladly assist you

Why is my meter blocked?

Your electricity meter may have been blocked by your municipality due to some outstanding fees on your municipal account. You will need to contact your municipality regarding the outstanding amount and to get the block lifted from your meter. You will only be able to purchase electricity once they have lifted the block on their side.

What does the error on my meter mean?

There are several error messages that can display on your meter. Here are explanations and some tips on what to do when you receive the message:

SAD face - This usually means that a typing error was made when the token was entered. Try to re-enter the token, making sure of each digit.

“DDDD” - This appears when a token has probably been entered and redeemed. Kindly use a new token.

“Error 30” - There is a technical error on your meter. Try switching off your meter as well as your electricity mains and wait a few minutes. Turn them back on and retry the token. If “Error 30” persists, you should contact your municipality who’ll need to send a technician to have a look at your meter.

My meter number changed - what should I do?

If you received a new meter or moved elsewhere and now have a different meter, you can still purchase with Prepaid24. All you need to do is update your meter number in your MyPP24Profile. Please find the steps to do so below:

Log into your MyPP24Profile.

Go to “Manage” and click on “Numbers & Accounts”.

Click on “Manage Numbers” and choose “Electricity Meters”.

Find the meter or municipality that you want to change and update the applicable information.

Under the meter/municipality that you changed, click on “Action” and then “Update”.

Do I still get my Free Electricity Units?

Yes, you will!

We get electricity directly from your municipality. If you are entitled to free units, you will receive two tokens: one for your purchase made & one for the free units due to you.

If you’re unsure about whether you qualify for free units, you can contact your municipality to find out & to register for free units if needed.

Please note that softmeet iOS does not have the Backup & Restore feature yet, we are Working on it. We appreciate your patience 🙏🏽

It is great to remember some special chats or to pickup from where you left off, but not so great if we delete them by accident or change phones. The Backup function allows you to Create backup and to Restore your chats that can be saved on your phone's internal storage, but you can also choose to have it stored on your phone's external memory, or even share it to your cloud storage for backup.

If you do not backup your chats and uninstall or clear all app data, you will not be able to get your old chats back.

If you change your number and register again on softmeet again with a different number, you will not be able to get back old chat history that belonged to a different softmeet account.

Here is how to create your backup:

Click on the three vertical dots next to search icon and select Backup

select Create backup and enter a pin to secure your backup.

Restore your backup

You can easily restore your backup by going to the Backup tab

select Restore enter your backup pin and your chats will be restored -you will get a notification to confirm, it's that easy!

What do I do if I paid with an incorrect reference?

Don’t worry, this happens all the time – your money is NOT lost!

Kindly contact our Online Support. One of our professional consultants will assist you in getting the matter resolved.

Can I make back-to-back payments within a short period of time?

Yes, you can! Just make sure that your payments aren’t the exact same amount when paying more than once within 5 days. This will ensure that your transactions aren’t delayed and are seamlessly processed.

If the payments are more than 5 days apart, you can use the same amount again

What reference must I use when making my payment?

Using the correct beneficiary reference is vital in getting your payments processed quickly.

Below is a guideline of what you can use in certain situations: (NOTE: No spaces or brackets are allowed in your references)

If you are buying electricity for your primary meter number, your reference will be E(Your Registered Cell Number).

If you want to purchase airtime for your primary cell number, you can simply use the first letter of your network provider (V for Vodacom; M for MTN; C for Cell C; T for Telkom) along with your registered cell phone number.

(EXAMPLE: If you are at Vodacom and your cell number is 078 444 5555, you will use V0784445555 as reference)

If you are buying Google Play Gift Codes, your reference will be G(Your Registered Cell Number).

If you are buying Netflix Vouchers, your reference will be N(Your Registered Cell Number).

If you want to top-up your SmartFund, your reference will be P(Your Registered Cell Number).

When you purchase products other than the above OR you purchase multiple products in a cart, a UNIQUE reference number will be generated EVERY time you create an order. This number will appear on the screen after you’ve chosen EFT Payment as your payment method. You can only use this reference ONCE.

What if I’m not an ABSA, Capitec, Nedbank, Standard Bank, or FNB client?

You can still purchase through Prepaid24!

If you use the EFT payment method, all you need to do is make your EFT to our ABSA Bank account and send your PDF Proof of Payment to admin1@prepaid24.co.za. Your tokens will then be sent to you via SMS and email within minutes after making your payment!

Below are our ABSA Bank account’s details for you to use in your payments to us:

Account Name: Prepaid24
Account nr: 4074826482
Branch: 632005

Remember: You can also use the Instant EFT via Ozow or Prepaid24’s SmartFund payment methods to avoid inter-banking clearance delays with EFT payments.

What is the minimum amount that I can purchase for?

The minimum purchase amount for Prepaid24’s products are as follows:

Electricity: R10

Airtime: R2

Google Play Gift Codes: R50

Netflix Vouchers: R250

DSTV Payments: R10

Any of our other products will have a fixed voucher amount where no minimum restrictions are applicable.

*FNB payments of less than R110 might experience clearance delays. We suggest that you make your purchase amounts more than R110 if paying through FNB

Does Prepaid24 have an App?

Prepaid24 doesn’t have an app, but we do have the Prepaid24 Instant Link which can be saved onto your phone’s home screen. This link is like your very own prepaid “app” and gives you instant access to everything from Instant Product Purchases to viewing your Last 5 Tokens and Municipality Status (Online of Offline). Read more about the Prepaid24 Instant Link.

If you want to download your personal Instant Link onto your phone, you can register with Prepaid24 if you’re not already registered: Prepaid24 Sign Up. When you’re registered, you can find the simple steps on how to save your Instant Link onto your phone’s home screen by going to Android & Apple respectively.

How do I get a VAT invoice?

You can save your VAT number to your profile and when you’ve received your electricity token via email, you can use the email attachment as your VAT invoice. If you open the attachment and look at the bottom, you will see ‘Customer VAT#’ and your VAT number. You can then retain these as VAT invoices and support for your SARS VAT claims.

If you haven't added your VAT number to your profile/meter number yet, please feel free to contact our Online Support for the steps on how to do this

What is the Prepaid24 Instant Link?

The Instant Link is almost like Prepaid24’s app and offers you instant access to all your prepaid essentials. With the Instant Link, your prepaid electricity and online vouchers will always be a click away!

What makes the Prepaid24 Instant Link special is that each client has their OWN Instant Link which is automatically connected to their registered meter and cell numbers, meaning that you won’t ever need to specify any unnecessary information.

The Prepaid24 Instant Link provides you with instant access to:

Live Chat Support

Viewing your Last 5 Tokens purchased through Prepaid24 (in case you lost one)

Viewing your Municipality’s Status (if they’re Online or Offline)

Instant product purchases & managing your personal MyPP24Profile & information

If you want to download your personal Instant Link onto your phone’s home screen, you can find the simple steps on how to do so by going to Android & Apple respectively.

Why has my SmartFund been deactivated?

As a security measure, your SmartFund facility is automatically deactivated when you update your SmartFund PIN. Kindly contact our Online Support so that one of our professional consultants can re-activate your SmartFund for you.